Please feel free to call or e-mail
us even when not placing an order. We do not limit your use of our
telephones or e-mail to "orders Only." If you have a question
about a product, about an order already placed or need advice on a cleaning
problem, we welcome your call or mail! If you have equipment you purchased
from us recently or 20 years ago, and have a problem, please feel free to
contact us.
SALES POLICY
PRIVACY POLICY:
Customer information is for our use only! Personal information,
telephone numbers and email addresses are for our use only and will not be sold or
provided to outside organizations.
BUSINESS HOURS:
Our telephones are answered and our office is open: Monday through
Friday, 9:00 A.M. to 5:00 P.M., C.S.T. On-line, Email and fax orders are accepted 24
hours per day. Our home office is located in Carol Stream, Illinois.
TERMS OF SALE:
On approved credit, we will be happy to set up a company charge account in
your name. MasterCard, Visa and American Express are always welcome!
MINIMUM ORDER:
In order to offer our many customers the lowest possible prices, a
minimum order charge of $5.00 will be added to all orders totaling $75.00 or
less (excluding tax and shipping). Orders for less than $75.00 will be honored,
however, the small order charge will be added to the purchase to help defray the
cost of handling.
CREDIT CARDS:
We accept VISA, MasterCard and American Express.
SALES TAX:
Illinois residents must add 7.25% sales tax to all orders.
WARRANTIES:
Specific warranty information on products sold will be provided upon request.
SAFETY INFO:
Material Data Safety Sheets (MSDS) are available for all chemicals purchased
from DuPage Janitorial Supply. We recommend that you keep an MSDS on hand for all
chemicals you use.
RETURNED GOODS:
Returns are accepted for stocked merchandise only, defined as
items that appear in our catalog.
Return of stocked items received prepaid within:
10 days of invoice
date
-N0 Restock Charge
11 days to 30 days of invoice
date -15% Restock Charge
31 or more days of invoice
date -No Returns Allowed
Discontinued, Damaged, Special
Order, Non-stocked or
Close-out
Merchandise
-No Returns Allowed
DAMAGE/SHORTAGES:
Inspect all packages before signing for them! Any damage is the responsibility
of the transportation company. Any claim for damaged merchandise
during shipping must be filed with the transportation company.
Shortages must be reported to DuPage Janitorial Supply, Inc. within five days
of receipt.
SPECIAL ORDERS:
Items not
customarily stocked may be obtained through us. These items are NOT
RETURNABLE for credit. In some cases, an ORDERING DEPOSIT may be
requested.
SHIPPING CHARGES:
No shipping charges are added to catalog items that can be shipped via United
Parcel Service (UPS). Items that do not meet UPS shipping requirements are
clearly identified by a small diamond to the left of the stock number. Non-UPS
shippable items, items weighing in excess of 70 pounds or items calling for a
hazardous surcharge will have freight and surcharges added. You will be advised
of any shipping or additional fees before your credit card is charged.
SHIPPING METHODS:
We have many choices for
shipping. Unless you specify, we will ship your order the most economical
way from the warehouse closest to you.
SHIPPING AND OTHER MISCELLANEOUS CHARGES ADDED TO
ORDERS ARE FOR
DELIVERY IN THE CONTINENTAL USA ONLY. SHIPMENTS TO ALASKA, HAWAII, APO, FPO OR FOREIGN
ADDRESSES WILL BE CALCULATED AND FORWARDED TO YOU BY EMAIL. YOUR APPROVAL WILL
BE REQUESTED BEFORE WE SHIP YOUR PURCHASE.
Some of the shipping methods available are:
Standard Shipments:
United Parcel Service (UPS)
U. S. Mail (Parcel Post)
Common Carrier (Truck)
Rush Shipments:
UPS "Second Day" or "Overnight"
Express Mail (U.S. Post Office)
Federal Express (Air)
Air Freight (Airlines)
Have a question?...
Call us at 630-462-1033
